WHAT MOST SYSTEMS TELL YOU
Dale
32SALES
$84,000REVENUE
21%CLOSE RATE
PRACTICE.
PERFORMANCE.
PERIOD.
BEFORE WE SHOW YOU ANYTHING,
LET US ASK A FEW QUESTIONS.
No long term commitment to see results.
The five questions
- 1
Is your top earner your best conversationalist, or just your hardest worker?
WOULD YOU ACTUALLY KNOW THE DIFFERENCE? - 2
If your best closer left tomorrow, could you tell their replacement exactly what they did well?
OR WOULD YOU JUST SAY, "THEY'RE A NATURAL"? - 3
You have someone who is average in volume but exceptional in the room.
DO YOU KNOW WHO THAT IS? - 4
Your CRM tells you who closed.
DOES ANYTHING TELL YOU WHY? - 5
If you could take what your best person does differently in every conversation and teach it to the rest of your team...
WOULD YOU EVEN KNOW WHAT IT IS?
YOU ALREADY
MEASURE THE
RESULTS.
But results do not tell you what created them.
SALES
REVENUE
CLOSE RATE
LEADS
CALLS
APPOINTMENTS
FOLLOW UPS
Your CRM can tell you who sold the most.
Your sales report can tell you who produced the most revenue.
Your activity report can tell you who made the most calls.
BUT THOSE NUMBERS CANNOT TELL YOU
- WHY one person consistently creates better customer experiences.
- WHAT your best people actually do differently.
- WHERE your developing people need help.
- WHO has strengths the rest of your team could learn from.
That is the gap SOLVE was built to help you see.
MEET THE
SOLVE COMMAND
CENTER.
See what your numbers cannot tell you.
SOLVE turns conversational performance into management intelligence.
Instead of listening to every conversation, reviewing every transcript, or trying to interpret another pile of charts, you get the patterns that deserve your attention.
SEE THE COMMAND CENTERCommand Center Example
TEAM HEALTH SCORE80+12%
CONVERSATIONS51+11%
COMPLETION RATE100%+8%
CERTIFICATIONS EARNED6+40%
ALERTS3Needs attention
WHAT SOLVE IS SEEING
- Top conversational performer
- Chris
- Strongest at discovery
- Chris
- Strongest at commitment
- Dale
- Strongest at resistance
- Mike
- Hidden team strength
- Building trust
- Biggest team opportunity
- Price resistance
- Fastest improving
- Steve
- Coaching priority
- Mike, discovery
TOP PERFORMERS BY CONVERSATION QUALITY
ILLUSTRATIVE EXAMPLE DATA — ACME SALES, A FICTIONAL ACCOUNT
YOUR BEST PRODUCER AND
YOUR BEST
CONVERSATIONALIST
MAY NOT BE THE SAME
PERSON.
Production matters. SOLVE does not replace your business metrics. It adds another layer of information to help you understand the people behind them.
WHAT SOLVE HELPS YOU UNDERSTAND
Dale
- Strongest skill
- Asking for commitment
- Opportunity
- Discovery
- Resistance handling
- 91
- Conversation quality
- 87
Chris
- Sales rank
- 3
- Conversation quality
- 92
- Strongest skill
- Discovery
- Team rank in discovery
- 1
ILLUSTRATIVE EXAMPLE DATA — ACME SALES, A FICTIONAL ACCOUNT
EVERY CONVERSATION
CREATES INFORMATION.
SOLVE evaluates supported conversational inputs.
01AI PRACTICE CONVERSATIONS
02CONVERSATION ASSESSMENTS
03STALL AND EXCUSE ASSESSMENTS
04SUPPORTED CALL RECORDINGS
AND TRANSCRIPTS
AND TRANSCRIPTS
05OTHER SUPPORTED
CONVERSATION INPUTS
CONVERSATION INPUTS
GOOD AT THE CONVERSATION
DOES NOT MEAN EASY SCORES.
The rubric is published, demanding, and identical every time. An 85 means the same thing today that it meant last quarter.
SOLVE EVALUATION ASSESSMENT
- Discovery
- Listening
- Question quality
- Motivation
- Value creation
CONVERSATION ASSESSMENT
- Trust
- Solution alignment
- Commitment
- Advancement
- Spouse or partner
STALL AND EXCUSE HANDLING
- Price
- Competitors
- Shopping around
- Uncertainty
- Delay
THE SOLVE ACADEMY
NOW THAT YOU KNOW WHAT TO
IMPROVE,
YOU NEED A WAY TO IMPROVE IT.
01PRACTICE
→02COACHING
→03IMPROVEMENT
→04ACHIEVEMENT
→05CERTIFICATION
THE SOLVE FRAMEWORK
The SOLVE Framework
- S
- Situation
- O
- Open with questions
- L
- Listen for the outcome
- V
- Visualize success
- E
- Engineer the solution
TRAINING SHOULD NOT END
WHEN THE CLASS DOES.
SOLVE creates a continuous improvement loop where management can identify opportunities, employees can practice them, and progress can be measured over time.
- MEASURE
- IDENTIFY
- PRACTICE
- COACH
- CERTIFY
- MEASURE AGAIN
WHEN YOUR PEOPLE IMPROVE,
WE PAY YOU BACK.
Every certification level a person earns sends $50 back to your company. Four levels, $200 per person. Plus a challenge coin and a printed certificate for them.
Training that returns money when it works.
Name another vendor who does that.
01PRACTICE
→02PASS
→03EARN COINS
→04ADVANCE
→05CERTIFY
→06EARN COMPANY CREDITS
PRACTICE WITHOUT
PRACTICING ON YOUR
CUSTOMERS.
- Realistic conversations in a safe environment.
- Scenarios change. Customers respond naturally.
- Resistance changes. No two conversations are identical.
AI is the practice environment.
The intelligence is the value.
85NO EASY 85S. THE RUBRIC DOES NOT BEND.
BEFORE THEY ARE ON YOUR PAYROLL
HOW MANY BAD HIRES
DID YOU FIND OUT ABOUT
TOO LATE?
A resume tells you where someone has been. An interview tells you how they talk about themselves. Neither one tells you how they will handle your customer.
Put any candidate through three scenarios. Under thirty minutes of their time. You get three scores against the same rubric your team is measured on.
Now you are not guessing. You are comparing.
SCREEN A CANDIDATECandidate Comparison Example
YOUR TEAM RANGE77–88
TARGET85
3 scenarios · 30 min
Candidate A
BELOW YOUR TEAM FLOOR- SCENARIO 1
- 30
- SCENARIO 2
- 35
- SCENARIO 3
- 41
Candidate B
INSIDE YOUR TEAM RANGE- SCENARIO 1
- 66
- SCENARIO 2
- 77
- SCENARIO 3
- 72
Pass with confidence, or hire and know exactly what the Academy needs to build first.
ILLUSTRATIVE EXAMPLE DATA — ACME SALES, A FICTIONAL ACCOUNT
THE EVERYDAY COACH
MOST MESSAGES GET SENT
AND THEN GET JUDGED.
Practice is not the only place SOLVE works. Paste the email before you send it. Paste the text blast before it reaches every customer you have.
The coach scores it against the same rubric, tells you what is weak, and rewrites it for the strongest response.
- Before you send the email
- Before the campaign text goes out
- Before the follow up that decides the deal
Coach Before and After Example
YOUR DRAFT
58"Just following up to see if you had any questions about the quote I sent over. Let me know either way."
WEAK:
NO REASON TO REPLY · NO NEXT STEP · NO VALUE
COACH REWRITE
91"You mentioned the install had to land before your busy season. I mapped the quote to a start date that protects that. Worth five minutes Thursday to confirm it works?"
ANCHORED TO THEIR OUTCOME · SPECIFIC NEXT STEP · EASY YES
ILLUSTRATIVE EXAMPLE DATA — ACME SALES, A FICTIONAL ACCOUNT
DO NOT TAKE OUR WORD
FOR IT.
TEST YOUR TEAM.
Give a small group of your people the same conversational challenge. Let SOLVE evaluate what happens. Then see what the Command Center finds.
One platform: screen who you hire, coach who you have, and check every message before it goes out.
No long term decision required. Only see whether the information has value.