SOLVE Leadership: Conflict Management & Resolution
The same five-step method, applied to the conversations no one wants to have.
New: A Second Track On The Same Platform
One Method. Two Tracks.
Every business eventually has an upset customer, a frustrated client, or a conflict between two people on the same team. SOLVE Leadership takes the exact same five-step method (listen with empathy, open with questions, visualize what success looks like, and engineer a solution that doesn't blame anyone) and applies it to the conversations no one wants to have. Same SOLVE Platform™, same scoring, same certification path. A second option right alongside Consultation & Discovery.
Consultation & Discovery
Every existing discovery vertical: manufactured housing, real estate, auto, HVAC, plumbing, financial, insurance, and more.
Leadership / Conflict Management
Upset customer & client service, employee grievances, and peer-to-peer team conflict, practiced the same way, scored the same way.
Upset Customer & Client Service
The most universal Conversation in business: a customer or client who is unhappy, upset, or considering walking away. Practice de-escalating before it ever reaches a manager or a bad review.
Employee Grievances
Manager-to-employee disputes, complaints, and performance pushback, practiced with the same empathy-first method, so leadership handles internal conflict as well as they handle external conflict.
Peer-to-Peer Team Conflict
Coworkers and departments don't always agree. Train managers and team leads to mediate without picking a side or letting it fester.
Pass all three levels and earn SOLVE Conflict Management Certified, a distinct, resume-ready credential from your SOLVE Framework Certification, proving you can walk into any difficult conversation and leave it solved instead of escalated.
Included with every consultant seat, no separate purchase required. Switch between Consultation & Discovery and Leadership conversations anytime.