Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your use of the SOLVE Framework website and the SOLVE Platform™ (together, the "Services"), operated by Wade Skrimager doing business as SOLVE Framework. By visiting this site, submitting a form, or using the platform, you agree to these Terms.

Who Can Use the Services

The Services are intended for business professionals and organizations evaluating or using discovery-practice training. You must provide accurate information when signing up or submitting a form, and you are responsible for activity that occurs under your account.

The SOLVE Platform™

The SOLVE Platform™ provides AI-powered discovery-practice conversations, coaching feedback from SOLVE Coach™, certification tracking through the SOLVE Academy™, and the Command Center. The Command Center is included with every paid consultant seat subscription. Access is provided on a subscription basis under the pricing described on this site, which may change with notice.

Practice conversations are simulated for training purposes. Scores, feedback, and certification status reflect performance within the platform's scoring rubric and are not a guarantee of real-world sales or business outcomes.

Custom Scenarios

Custom scenario development, up to five Conversations, is provided to accounts maintaining an active paid consultant seat subscription. Custom scenarios remain the intellectual property of SOLVE Framework™ and are exclusive to the client's account while their subscription is active.

Accounts and Offices

Consultant seats are associated with an office invite code. Office managers are responsible for the seats and consultants they add under their subscription. You agree not to share login credentials or invite codes outside your organization, or use them to access the platform without a valid, paid seat.

Payment and Billing

Paid tiers are billed as described on the pricing page at checkout. Subscriptions renew automatically unless cancelled, and you can cancel at any time; cancellation stops future billing but does not refund amounts already charged except where required by law or separately stated at the time of purchase.

SOLVE Success Investment Credits

SOLVE Success Investment credits: accounts earn one-time credits per consultant seat as follows: $50 upon the consultant earning SOLVE Framework Certification in their industry (Level 1); $50 upon additionally earning SOLVE Conflict Management Certification (Level 2); $50 upon earning SOLVE Framework (Consultation & Discovery) Certification in three distinct industry verticals (Level 3, Cross-Industry Certified); $50 upon earning SOLVE Conflict Management Certification in three distinct industry verticals (Level 4, Master SOLVE Academy Consultant). Maximum $200 in certification credits per consultant. Levels must be earned in sequence. Conflict Management Certification does not count as an industry vertical for Level 3.

Referral credits: an active account earns a one-time $100 credit for each new, unaffiliated business it refers that purchases a consultant seat subscription, credited once the referred account has remained active and in good standing for 60 days. The referred business must identify the referrer at signup. Referral credits are unlimited in number. Accounts under common ownership or control do not qualify as referrals.

All Success Investment credits (certification and referral) follow the same rules: they apply to future invoices only, may cover up to 50% of any single invoice, carry no cash value, are non-transferable and non-refundable, and expire 12 months after issuance. Certification credits are earned only by consultants on seats active for at least 60 days. Unused credits are forfeited if the account cancels. Program terms may be modified prospectively for credits not yet earned.

Fair Use

Each consultant seat includes up to 10 hours of practice session time per calendar month. This limit keeps per-seat pricing low for everyone. If a seat reaches its monthly limit, additional practice sessions may be paused for the remainder of that calendar month.

Real Conversation Scoring is limited to 20 submissions per consultant seat per calendar month. This limit applies regardless of whether the rep or their manager submits the conversation.

Real Conversation Scoring

Paid accounts may submit a real conversation, by audio recording, pasted text or chat transcript, or pasted email thread, for scoring against the SOLVE rubric. SOLVE does not record conversations of any kind. Your account is solely responsible for lawfully recording, obtaining, and retaining any conversation you submit, and for obtaining any consent required under applicable law before submitting it for scoring, including consent from any other party to the conversation. By submitting a conversation, you confirm that you have the legal right to submit it, including any required consent to its recording.

Submitted conversations are used to generate scoring and coaching feedback and are stored on the associated consultant's account. We do not independently verify that a submitted conversation was lawfully obtained or that required consent was given; that responsibility rests with the submitting account.

Acceptable Use

You agree not to: misuse the platform to harass or abuse SOLVE Coach™ or other systems, attempt to reverse-engineer or resell access to the Services, upload unlawful content, or use the Services in violation of the SOLVE Framework™ trademark guidelines.

Intellectual Property

The Services, including the SOLVE Framework™ methodology, SOLVE Platform™ software, SOLVE Academy™ curriculum, badge and certificate designs, and related content, are owned by SOLVE Framework and protected by intellectual property law. See our Trademark Guidelines for how our marks may and may not be used. We do not claim ownership of your own practice session content beyond what is needed to operate and improve the Services.

Disclaimers

The Services are provided "as is" without warranties of any kind, express or implied. We do not guarantee that practice, coaching, or certification will result in any particular business outcome.

Limitation of Liability

To the fullest extent permitted by law, SOLVE Framework will not be liable for indirect, incidental, or consequential damages arising from your use of the Services. Our total liability for any claim relating to the Services is limited to the amount you paid us in the twelve months before the claim arose.

Termination

We may suspend or terminate access to the Services for violation of these Terms or the trademark guidelines, or for non-payment. You may stop using the Services at any time.

Changes to These Terms

We may update these Terms as the Services evolve. Continued use after changes are posted constitutes acceptance of the updated Terms.

Contact Us

Questions about these Terms can be sent to legal@solveframework.com.

This page is provided for informational purposes and does not constitute legal advice.